John Tschohl of the Service Quality Institute outlines six steps to creating a service culture, and discusses five critical elements for excellent service. Most companies think they are in manufacturing and retail, but remember that you are in the service business. It is a paradigm switch. Amazon is successful because it understands it is a customer service company that just [...]
According to Shaun Holdom, Global Product Manager at Drytac, the pandemic has led to a rise in the use of antibacterial and antimicrobial products. However, users need to choose carefully in order to achieve maximum protection, particuarly with protection films. The global pandemic has changed our world and society in significant ways. Covid-19 has drastically changed our perception of hygiene [...]
Anton Oosthuizen, Commercial Director of QuickEasy BOS, states that as an entrepreneur and business owner, he understands the full meaning of the statement ‘minding your own business’. For your business to grow, you need to be deliberate about how you manage it if you hope to generate the profits you seek. How to be leaner in 2021 1. Be smart [...]
According to Hennie Kruger, Head of Commercial Print at Canon South Africa, today’s customer is demanding. Surrounded by always-on digital devices and bombarded by constant alerts, offers and messages, they expect instantaneous interactions with brands. Just as other forms of marketing have become more personalised and sophisticated, even the humble invoice or bank statement is expected to carry a personalised [...]
Graphics Print Sign (GPS) and Sign Africa expo organisers Practical Publishing have announced an exciting 2021 calendar, with the popular regional printing and signage events to be hosted in Gauteng, Western Cape and Durban. The events are sponsored by Platinum sponsor Roland. The events are designed to re-energise the industry, and inspire business owners with fresh ideas and cutting-edge technology. [...]
According to John Tschohl of the Service Quality Institute, when things do go wrong, it is how you recover and delight the customer that truly sets you apart from other companies. Opportunities for service recovery are numerous. While companies may not be able to prevent all problems, they can learn to recover from them. A good recovery can turn angry [...]
Roland DG South Africa showcased a range of solutions at the first Graphics Print Sign (GPS) Pop Up Activation, held from 29 October – 1 November at Eastgate Shopping Centre, Johannesburg. These included: TrueVis SG2-300 The TrueVIS VG2/SG2 series was designed to inspire creative expression with outstanding colour and to grow businesses by providing an unmatched level of convenience and [...]
The past year has brought into sharp focus that health – both physical and mental – is essential to prosperity. Printing SA felt it necessary to highlight this by partnering with Agility and Health Squared to bring you a session filled with insights as to how you can harness these underplayed areas of your and your employees’ well-being. What many [...]
The Graphics, Print and Sign (GPS) pop-up activation, which took place at Eastgate Shopping Centre in Johannesburg from 29 October–1 November featured industry experts who demonstrated a range of products. The activation was sponsored by Roland and Sign Africa was a media partner of GPS. Vehicle wrapping, laser engraving and 3D printing are in-demand. Personalised items like mugs, coffee tumblers, [...]
Vehicle wrapping, laser engraving and 3D printing are in-demand. Personalised items like mugs, coffee tumblers, phone covers, notebooks, bags, decor, stationery branding, promotional gifts and unique T-shirts are also profitable. Explore these solutions at the Graphics, Print and Sign (GPS) pop-up activation, taking place at Eastgate Shopping Centre in Johannesburg from 29 October–1 November. The activation is sponsored by Roland and [...]
