Michael Garstenauer, Product Manager Cutting, Trotec Laser GmbH recently gave an overview of the advantages of laser technology for the print industry during a drupa preview webinar. Laser cutters are universal tools for numerous applications, and are easy and effective to use. The laser process provides unique benefits for many print applications such as label cutting or large format sheet [...]
Coastal Business Supplies has listed a number of top personalised and custom wedding items to make with sublimation and more. Weddings are a category with enormous potential for your decoration business – from personalised bachelor/bachelorette shirts to luggage tags for the honeymoon. You can provide items from the bridal party invitations right up to the big day itself (and in [...]
John Tschohl of the Service Quality Institute outlines six steps to creating a service culture, and discusses five critical elements for excellent service. Most companies think they are in manufacturing and retail, but remember that you are in the service business. It is a paradigm switch. Amazon is successful because it understands it is a customer service company that just [...]
According to Shaun Holdom, Global Product Manager at Drytac, the pandemic has led to a rise in the use of antibacterial and antimicrobial products. However, users need to choose carefully in order to achieve maximum protection, particuarly with protection films. The global pandemic has changed our world and society in significant ways. Covid-19 has drastically changed our perception of hygiene [...]
According to John Tschohl of the Service Quality Institute, when things do go wrong, it is how you recover and delight the customer that truly sets you apart from other companies. Opportunities for service recovery are numerous. While companies may not be able to prevent all problems, they can learn to recover from them. A good recovery can turn angry [...]
Advertising Specialty Institute (ASI) recently hosted a webinar that outlined reasons to start selling promotional items, and how this industry could be a whole new revenue stream for businesses. Kevin McGee, Senior Account Executive at ASI, hosted the webinar. He said that now is a good time to get into the business of promotional products, due to this market having [...]
Sarit Tichon, Senior VP, Worldwide Sales, SAi, says this is an unprecedented period for most businesses – especially those in an industry that can be competitive and tough-going at the best of times. The industry, and the world, has been in a brawl with the ongoing Covid-19 pandemic, and it will take a while before it is business as usual [...]
According to industry analyst Pat McGrew, writing for drupa, workflow should be the infrastructure that allows you to do the most work at the least cost, but over time the solutions put in place to meet a specific set of needs, job types and clients begins to wear and rub. Well-meaning team members add additional steps, circumvent steps, create spreadsheets [...]
D’Arcy Lewis, Technical Sales Manager at Drytac, explains why high-quality release liners are crucial to easy printing and installation. Release liners are a critical feature of self-adhesive print media. They are a key component for the delivery of the product and the application performance, but as they are ultimately disposed of, they are often perceived as being of low value. [...]
As the Coronavirus is continuing to spread across the globe, Summa wants to use its resources to help to minimise the impact of the outbreak as much as possible. Summa Demo Room transformed into a high-volume production area The Summa team is currently cutting thousands of mouth masks and surgical aprons with both Summa laser cutters and flatbed cutters. The [...]
